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Crisis management system

The solution that empowers Crisis Management teams to collaborate, to communicate, and to interface with relevant stakeholders in order to efficiently manage a crisis.

About Crisis Management System (CMS)

TCG Digital’s CMS is a web-based solution that enables Crisis Management teams to efficiently manage flight and non-flight related emergencies … from initiation to closure. Its salient features are:

  • In-built Crisis Management Workflow, Demand Management Workflow, and Call Center Workflow
  • Consolidated crisis dashboard with real-time updates and customized access based on user roles
  • Automated and customizable notifications using customized templates
  • Seamless integration with PSS and other interfacing systems, along with provision for manual data uploads
  • Data Security, Audit Trail, and Event Logs; provision to upload other essential documents related to the crisis
  • Drill-mode for emergency drills
  • Mobile-enabled interface for key functionalities; offline syncing ability

Case study

The CMS was implemented at a major Southeast Asian airline for:

Impact to the customer

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