AIRLINES
Legacy to Digital: airlines transformation
TCG Digital has invested in the aviation industry for over 19 years. Our focus has been on the aviation vertical, and we have continuously evolved with the fast, changing dynamics of this industry. We deliver more for less. Our scope of effort ranges from PSS migrations, to product development, to digital transformations.
Enabled by technology, TCG Digital has delivered business value to every aviation client – from the largest airlines, to start-up carriers. Our global clientele spreads across North America, Latin America, Europe, the Middle East, Asia Pacific, and Africa. These Full-Service Carriers FSC), Low-Cost Carriers (LCC) and “Hybrids” have multi-year strategic partnerships with us. Those partnerships are aligned to their business and budgetary needs. They grow with the help of our capabilities and solutions.
TCG Digital capabilities
Business consulting for operational efficiency: IT roadmaps; individual customer view across various customer touch points; and business outcome-driven analytics.
PSS consultancy and migration with expertise on: Apollo; Shares; Sabre; Navitaire (now Amadeus); Radixx; and Troya. Additional guidance is provided from extremely qualified TPF/ACLS consultants.
Comprehensive domain understanding across various functions: Reservations; PSS; revenue management; budgeting and forecasting; ancillary services; airline and airport operations; and other enterprise services. All of this expertise significantly reduces the overhead that the airline’s business stakeholders have when working with a technology partner.
Comprehensive domain understanding across various functions: Reservations; PSS; revenue management; budgeting and forecasting; ancillary services; airline and airport operations; and other enterprise services. This combined expertise significantly reduces the overhead that the airline’s business stakeholders have when working with a technology partner.
Investments in key areas of digital transformation: Analytics; Cybersecurity; and Mobility.
Domain training: Basic and advanced courses to enhance technical support personnel’s understanding of the airline business.
Offshore Knowledge Centres: Flexible engagement models; intellectual cooperation with aviation experts around the globe to enhance industry best practices; and association with academicians and institutions, such as UC Berkeley, to lead in the development of innovative solutions and competencies to future-proof your business.
Advanced Analytics & Optimization: Actionable business insights based on intensive data leverage and expertise provided by aviation domain experts, statisticians, and data modelers.
Aviation analytics solutions
- Impact of flight disruption on loyal customers
- Ancillary revenues and customer purchasing propensity; routes by product, by route, by most profitable customers; etc.
- Customer sentiment analysis
- Route profitability
- Revenue target monitoring: Monitoring different KPIs, such as: ASM, Load Factor, Yield; Market Share; Market growth with respect to forecasted, budgeted, and actual values; Revenue Budgeting; and Revenue Forecasting
Solutions
White Papers
Application of AI in Airlines Passenger Journey
The evolution of AI is definitely one of the most fascinating things to have happened in the aviation technology world.
Blockchain Revolution in the Airline Industry
Blockchain is perhaps the biggest buzzword in the technology landscape today.
Airlines Demand Forecasting Leveraging Ancillary Revenues
1978 started another transformation within Airlines practices... improved revenue management practices.
Airline Passenger Sentiment Analysis
Sentiment analysis is the task of identifying positive and negative opinions, emotions, and evaluations and deriving actionable insights.
Sample experiences across global airlines:
BUSINESS MODEL | CLIENT LOCATION | CORE SYSTEM | TCG DIGITAL VALUE ADD | FSC | North America | APOLLO/ Travelport SHARES | > Strategic IT Partner – PSS transformation from Apollo to HP Shares > Worked across areas like Reservations, Ticketing, DCS, Self Service, Ancillary, Baggage Management, Airline and Airport Operations, Optimization and Enterprise Integration |
|---|---|---|---|
FSC | North America | Sabre | > Implemented TCG Digital’s Employee Travel Management product integrated with SabreSonic |
FSC | Latin America | SHARES | > Integration consulting for PSS transformation > Award winning implementation & ongoing Support of TCG Digital’s Employee Travel Management product integrated with SHARES > Performance Testing ( load testing and stress testing ) of crew management system |
FSC | Europe | Navitaire | > Functional Testing and test automation of internet booking engine |
Hybrid | Middle East | Radixx | > Built Revenue Forecasting, Revenue Budgeting and Target Monitoring System that interfaces with the Radixx to retrieve Pax booking data > Extensive understanding of Radixx data model and web services > Architecture and design of the Enterprise Data warehouse for various operation departments including Cargo, MRO,Flight Scheduling & Operation, HR & Procurement etc |
LCC | Asia Pacific | Navitaire | > Design, development and Implementation of TCG Digital’s Crisis Management system > Customization based on compliance and business processes of enterprise |
Start-Up | Africa | Radixx | > Define IT Roadmap and Blueprint to build ODS using Radixx data feed > Leverage knowledge of Radixx data model to build interfaces with downstream systems |
LCC | Asia Pacific | Navitaire | > Consulting for business process and IT roadmap > Gap assessment from “AS-IS” to “TO-BE” vision based on industry best practices |
FSC | Asia Pacific | Sabre | > Consulting to create business and IT alignment and strategy for building a future proof modern digital airline > Design, development and Implementation of TCG Digital’s Crisis Management system |
FSC | Asia Pacific | SITA | > Developed a MATIP IATA host-to-host solution for all GDS interfaces over an IP network for a leading passenger airline |